Frequently Asked Questions
What is required for your set up process?
Tiny Tots ‘N’ Toddlers will be responsible to set up and collect equipment at the time agreed with our clients. Clients are NOT responsible to load or unload equipment. Please allow our staff 1-2 hours for set up. Play spaces will only be set up on solid, leveled grounds. We will NOT accommodate any areas with sand, gravel, tanbarks, or dirty uneven surfaces. It is required to have a clean, flat, dry area.
What form of payments do you accept?
We are only taking payments through Honey Book. We do not accept Cash.
What are your cancellation policies?
Our deposits are NON-REFUNDABLE. Please allow a 48-hour notice in advance if you need to cancel our services.
Any Traveling Fee’s?
Yes, we do have a traveling fee. It applies for events that are greater than FIVE miles from 22192. Please review our package page bottom of the page for any additional fees that may apply.
Will the equipment be cleaned before my event?
Our team will assure to wash and sanitize all of the equipment before the next event.
Will there be sanitizing products available for us to use?
Yes, we will provide disinfectant wipes at our station for any accidents that may occur. First Aid kits, and Hand sanitizer.
Are deposits required?
Yes, a 50% deposit will be required to book your event. The remaining balance needs to be paid FOUR days prior to the event. If the second payment is not submitted by the day of the event, we will no longer proceed services.
What will happen to my deposit if I need to cancel due to weather?
We understand that the weather is sometimes unpredictable and out of our control. We will not penalize you if this occurs. If the weather causes for our services to be postponed, we will accommodate to reschedule and fit you into any day requested. If you cancel services altogether, we will refund you 50% of your deposit. All set ups are subject to appropriate weather conditions. We strongly recommend an alternate indoor location for possible changes with the forecast.
What happens if damages occur to the equipment during our event?
We are aware that damages naturally occur after multiple usages, however any damages or extra ordinary cleaning due to misuse of the equipment will be subject to an additional fee based on the severity. This will be taken from your security deposit, any remainder we will be refunded. Parental supervision is required at all times, we hope you understand these circumstances can be prevented.
What happens if it begins to rain?
Client will have the option to relocate, reschedule, or cancel all together and receive only 50% of the final payment. We will not accommodate wet areas if the rain stops.
What areas do you service?
We service VA, DC, & MD
Personalized themes?
We are more than happy to customize and provide you with what you’re envisioning. Please book months ahead, so we can assure all items are available before your tot’s event.
What equipment can be used outdoors or indoors?
Our soft play equipment can be rented for out and indoor events. Our Montessori equipment is preferred indoors but may be requested for outdoors.
How many people can go in the Bubble house at a time?
We recommend 3-4 people at a time.
Why are there only 3-4 people allowed at a time?
Too many people can stress the vinyl material and the balloons will not circulate properly if it is overcrowded.
Is it required to have someone on-site while renting the bubble house?
Yes, for safety purposes, we would like to operate the BH properly. Ex. If both doors are open at once the structure will begin to collapse and the balloons will shoot out.